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Category Archives: Troubleshooting

Microsoft 365 Outage: How a Cascading Failure Took Down Outlook in 74 Countries

Microsoft 365 Outage: How a Cascading Failure Took Down Outlook in 74 Countries

The Microsoft 365 outage explained: how health checks and retry storms cascaded across Exchange Online, plus a post-outage admin checklist.

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FortiClient ZTNA Connection Refused on macOS: When pf Answers for the Server

FortiClient ZTNA Connection Refused on macOS: When pf Answers for the Server

ZTNA connection refused on macOS? Trace the instant RST to FortiClient pf rules, read the ztnahosts table, and fix the EMS destination.

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FortiGate Threat Feed Stuck on Not Start? Check for a 301 Redirect

FortiGate Threat Feed Stuck on Not Start? Check for a 301 Redirect

FortiGate threat feed troubleshooting: why an external connector shows Not start, how forticron debug exposes a 301 redirect, and the one-line fix.

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Managing Windows Firewall from the Command Line: netsh, PowerShell and 7 Hidden Features

Managing Windows Firewall from the Command Line: netsh, PowerShell and 7 Hidden Features

Master the Windows firewall command line with netsh and PowerShell, plus 7 hidden features like FQDN rules, drop forensics and auto-revert.

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The FortiGate as an SSH Client: Jump Hosts, Source Pinning, and Port Probes with execute ssh

The FortiGate as an SSH Client: Jump Hosts, Source Pinning, and Port Probes with execute ssh

Use the FortiGate execute ssh client to reach servers across IPsec tunnels. Learn source pinning, jump host setup, and TCP port probing in FortiOS...

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grep vs. egrep vs. fgrep: One Engine, Three Personalities

grep vs. egrep vs. fgrep: One Engine, Three Personalities

Learn the difference between grep, egrep, and fgrep. Fix legacy scripts, handle deprecation warnings, and choose the right mode for fast log analysis.

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diagnose firewall iprope: Reading the FortiGate Policy Engine From the Kernel Up

diagnose firewall iprope: Reading the FortiGate Policy Engine From the Kernel Up

Master diagnose firewall iprope to view compiled FortiGate policies. Decode kernel entries, simulate matches, and audit rule usage with real CLI examples.

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“diagnose ip route match”: The FortiGate Kernel Route Lookup, Decoded

“diagnose ip route match”: The FortiGate Kernel Route Lookup, Decoded

Master FortiGate diagnose ip route match to query the kernel FIB. Verify exact packet paths, egress interfaces, and next hops for precise routing troubleshooting.

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HopMatrix: A great little tool packed with features

HopMatrix: A great little tool packed with features

Master HopMatrix network troubleshooting. Install the tool, verify signatures, and use all 8 modes for ECMP traces, SNMP, and iPerf3 testing.

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FortiGate Port Reference: Every Port for FAZ, FMG, RADIUS, CAPWAP, and the Rest of the Fabric

FortiGate Port Reference: Every Port for FAZ, FMG, RADIUS, CAPWAP, and the Rest of the Fabric

Use this FortiGate port reference to configure firewall rules for FAZ, FMG, RADIUS, and CAPWAP. Get exact TCP/UDP ports and directions for your change...

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What Your Optics Are Trying to Tell You: A Deep Dive into `get system interface transceiver`

What Your Optics Are Trying to Tell You: A Deep Dive into `get system interface transceiver`

Master the FortiGate get system interface transceiver command. Decode DDM data, interpret alarm flags, and diagnose SFP failures without swapping hardware.

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FortiOS Automatic Restart of Node.js to Prevent Conserve Mode

FortiOS Automatic Restart of Node.js to Prevent Conserve Mode

Prevent FortiOS conserve mode by enabling automatic Node.js restarts. Configure memory and time thresholds to stop the node process memory leak before it crashes...

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FortiGate DoS Policies: Configuration, Components, and Storm Troubleshooting

FortiGate DoS Policies: Configuration, Components, and Storm Troubleshooting

Configure FortiGate DoS policies to mitigate floods. Learn step-by-step implementation, anomaly tuning, and live storm troubleshooting commands for FortiOS.

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Decoding SMTP Errors and Mail Failure Messages: A Practitioner’s Diagnostic Guide

Decoding SMTP Errors and Mail Failure Messages: A Practitioner’s Diagnostic Guide

Decode SMTP error codes and bounce messages with this diagnostic workflow. Identify transient vs permanent failures, read enhanced status codes, and fix mail delivery...

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HTTP Error Messages Decoded: A Practitioner’s Field Guide to Status Codes and What They Actually Mean

HTTP Error Messages Decoded: A Practitioner’s Field Guide to Status Codes and What They Actually Mean

Master HTTP status codes troubleshooting. Decode 4xx and 5xx errors, diagnose FortiGate proxy issues, and use curl to fix network failures fast.

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The Fortinet Support Tool: Installation and Use  A practitioner guide to capturing GUI debug data for FortiCare tickets

The Fortinet Support Tool: Installation and Use A practitioner guide to capturing GUI debug data for FortiCare tickets

Learn Fortinet Support Tool installation and use to capture GUI debug data. Follow this guide to record HTTP requests and timing for FortiCare tickets.

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FortiSwitch Troubleshooting Guide For FortiSwitches Managed by FortiGate (FortiLink)

FortiSwitch Troubleshooting Guide For FortiSwitches Managed by FortiGate (FortiLink)

Resolve FortiSwitch FortiLink troubleshooting issues. Fix discovery failures, authorization errors, and firmware mismatches with verified CLI commands and config steps.

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A Practical Guide to Ping: Your First Tool for Network Troubleshooting

A Practical Guide to Ping: Your First Tool for Network Troubleshooting

Master ping command troubleshooting. Learn to read ping output, interpret TTL and packet loss, and use flags to diagnose network connectivity issues.

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